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Caring people doing caring work

Join Our Team

We are always looking for qualified caring people to join our team. We currently have the following openings:

Administrative Support Specialist (Interpreting Department)
Full-Time

Health Benefits after 90 days
403B Plan
Paid Holidays
Paid Vacation
Mileage Reimbursement
*Possible Moving Allowance*

JOB SUMMARY: Interpreter Administrative Support Specialist manages the interpreting schedule, answers service inquiries, maintains documentation, prepares reports, implements policies and procedures, applies cultural and interpersonal skills, and problem solves to place interpreters with clients when and where they are needed. The Interpreter Administrative Support Specialist will work closely with the CLS Department and Finance Department to help maintain the integrity of the agency. ,
REPRESENTATIVE DUTIES:
- Complete accurate and timely data entry to save service requests, inquiries, and customer information in the scheduling software, updating promptly as changes occur (Usked, CLS ClearCare)
- Schedule and monitor the assignments of agency interpreters while insuring complete compliance with applicable State and Federal regulations.
- Implement policies, procedures, rules, guidelines and best practices such in the provisions of interpreting.
- Maintain interpreter documentation required for business and governance needs – i.e. interpreter credentials, insurance, etc.
- Use critical thinking skills to understand and proactively meet client needs
- Reply promptly to emails, texts, and phone calls during working hours
- Maintain strict confidentiality of sensitive information
- Prepare reports for billing, and scheduling oversight
- Review, distribute / deliver invoices, and follow up for payment of invoices
- Support, collaborate with and assist in the efforts of the Director of Interpreting Services to promote equal communication through the use of sign language interpreters with community stakeholders.
- Attend community workshops, conferences, and development events as assigned and proactively seek continuing education opportunities regarding interpreting and community concerns
- Participate collaboratively in marketing and outreach activities to community stakeholders and prospective customers
- Assist other roles as necessary to maintain organizational functions
- Understand and adheres to established agency policies and procedures
- Assist in the development and creation of forms as directed
- Answer the telephone/videophone and transfer calls to the appropriate individuals, divisions or department.
- Greet visitors to the facility, answer questions and direct them to the appropriate individuals.
- Prepare required records and reports in a timely and complete manner and to meet deadlines for assigned work
- Perform necessary time sensitive functions of all agency administrative positions in each department to help cover time off, illness, or open position.
- Perform general office duties such as scanning, faxing, answering phones, emails, MS Office,etc.
KNOWLEDGES, ABILITIES AND SKILLS:
- Ability to communicate professionally and efficiently
- Familiarity with concerns of Deaf and Hard of Hearing populations and with the interpreting field
- Strong organizational and time management skills
- Familiarity with the legal right of Deaf and Hard of Hearing persons to effective communication
- Aptitude for learning new skills and knowledge
- Proficiency in American Sign Language to participate in everyday conversation
- Excellent literacy in computer applications, including word processing, spreadsheets, and web apps
SUPERVISED BY: Director of Interpreting Services
QUALIFICATIONS: Interpreting/translating experience a plus. Conversational ability in American Sign Language required. Demonstrate an existing connection to the Deaf Community and/or ASL Interpreting Community. Positive interpersonal skills, flexibility, and knowledge of working with persons of diverse backgrounds and identities. Excellent written and verbal skills and the ability to present information in a clear, concise manner. Professional manner in dress and demeanor when interacting with others, both inside (team player) and outside the organization.
REQUIREMENTS: Excellent written, oral, keyboarding and interpersonal skills. Familiarity with Microsoft Office applications. Familiarity with Deaf Culture. Must pass a pre-employment drug screening, physical and background check. A Michigan driver’s license and a dependable automobile are required. Employees in this classification must maintain insurability at the state’s standard rate during the term of employment.

Direct Support Professional - Full Time
$1,000 Sign-on Bonus!!

Health Benefits after 90 days
403B Plan
Paid Holidays
Paid Vacation
Mileage Reimbursement

Direct Support Professionals (DSPs) assist people with intellectual and/or developmental disabilities in realizing their full potential and becoming valued and participating members of their communities. Their work is complex and goes well beyond caregiving, requiring skills including independent problem solving, decision making, behavioral assessment and prevention, medication administration, health and allied health treatment, teaching new skills, crisis prevention and intervention and more. The job duties of a DSP may resemble those of teachers, nurses, social workers, counselors, physical or occupational therapists, dieticians, chauffeurs, personal trainers, and others. Their work requires strong communication skills and the ability to build relationships with the people they support and their families. DSPs may work in family or individual homes, intermediate care facilities, residential group homes, community job sites, vocational and day programs, and other locations. Their work is determined by the unique needs and preferences of the individuals they support and they are held to high ethical and professional standards.

Direct Support Professional - Part Time
$500 Sign-on Bonus!!

May qualify for Health Benefits
403B Plan
Earn Paid Vacation
Mileage Reimbursement

Direct Support Professionals (DSPs) assist people with intellectual and/or developmental disabilities in realizing their full potential and becoming valued and participating members of their communities. Their work is complex and goes well beyond caregiving, requiring skills including independent problem solving, decision making, behavioral assessment and prevention, medication administration, health and allied health treatment, teaching new skills, crisis prevention and intervention and more. The job duties of a DSP may resemble those of teachers, nurses, social workers, counselors, physical or occupational therapists, dieticians, chauffeurs, personal trainers, and others. Their work requires strong communication skills and the ability to build relationships with the people they support and their families. DSPs may work in family or individual homes, intermediate care facilities, residential group homes, community job sites, vocational and day programs, and other locations. Their work is determined by the unique needs and preferences of the individuals they support and they are held to high ethical and professional standards.

Direct Support Professional - Casual
On-Call for Respite Services

403B Plan
Mileage Reimbursement

Caregiving can be a highly demanding and stressful responsibility, and no one is equipped to do it without some help. Just like the loved ones they care for, caregivers also need support and attention to maintain their own health and well-being. Respite care, which provides caregivers with the opportunity for a temporary rest from their caregiving duties, is designed to do just that.

Respite care for loved ones provides short-term breaks for caregivers that can relieve their stress, renew their energy and restore a sense of balance to their lives. Respite care provides a period of freedom from caregiving duties, while loved ones continue to receive the care they require in a safe, caring and professional environment..

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Printed applications can be completed and mailed or hand-delivered to our office at:
3200 James Savage Rd. Ste#1
Midland, MI 48642.